User Support Engineer

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Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Evolution Gaming is the world's leading provider of video-streamed Live Casino solutions, working with more top-tier brands than any other provider in this market. Founded in 2006, Evolution revolutionized the Live Casino platform, transforming it into a "must have" for gaming operators. Today, Evolution is composed of nearly 5,000 hardworking and forward-thinking employees based across 12 countries, committed to delivering a flawless Live Casino experience across multiple media and channels.

Qualification requirements and competences:

  • Secondary (higher, special etc.) education.
  • Good written and spoken English.
  • Fundamental IT skills – hardware, OS, applications, networking, security.
  • At least 2 year experience in supporting user IT devices hardware and software.
  • Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
  • Fundamental knowledge of IT procedures and security principles.
  • Certifications on IT systems administration/support preferred
  • Enterprise employment experience preferred.

Duties:

  • First/Second line IT support for company internal users and contractors.
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
  • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
  • Managing user device environment using user device management tools.
  • Creating and managing user accounts in Okta, AD, Azure AD, Office365 and other systems.
  • Physical network related tasks (patching, device installation, ports assignment).
  • Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
  • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
  • Working closely with the facility and security teams to resolve security issues.
  • Constant development and improvements of local IT infrastructure.
  • Performing other duties, as asked by the manager, which are related to this position.

Responsibilities:

  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
  • Accounts management.
  • Providing IT assets management according to internal procedures.
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
  • Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.
  • Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.
  • Provisioning system updates and deployments according to respective internal procedures.
  • User request fulfilment according to established SLAs.

We Offer:

  • You will work with award-winning products that attract millions of players all around the world
  • Challenging work environment as part of an international Agile unit
  • Opportunity to apply a wide range of Agile methods with teams having different requirements
  • Collaboration with a product team of experienced Scala, JavaScript and QA engineers
  • Well-established processes
  • Ability to choose your own training and courses on company budget
  • Medical insurance

Вакансия опубликована 27 августа 2019 в Минске

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